We started Melting Shiawase out of a passion for candles and want to share our finest creations with you.

We use premium coconut soy wax and crackling wooden wicks. Each type of candle features a rich blend of custom fragrance oils with a distinctive signature scent. The jar and the logo are thoughtfully designed to symbolize happiness.

Our candles and jars are carefully crafted by hand in small batches. We attend to detail in every candle to ensure the highest quality. We also offer limited-edition candles from time to time.

We accept all major credit cards, PayPal, and Shop Pay. Once you place an order, you will receive an order confirmation email.

Creating an account is quick and easy. It allows you to enjoy a first-time buyer discount and easily manage your orders.

Occasional promotions and special offers such as discounts, limited-edition sales, gift sets, and free accessories are available on our website.

We currently ship only to the 48 contiguous U.S. states. Shipping to Alaska and Hawaii is not available. We offer free shipping on orders over $140. Orders under $140 have a flat-rate shipping fee of $5.99.

Orders are typically processed and packaged in 3-5 business days before shipment. This does not include shipping/transit time. Once your order ships, you will receive a shipping confirmation email with tracking information.

This is completely normal and does not affect the candle’s quality, scent throw, or burn performance. Because our candles are made with high-quality natural coconut soy wax and housed in plaster jars, a thin sealing layer must be applied inside before pouring the wax to prevent seepage.

Wax naturally contracts when it cools and may pull slightly away from the jar, creating a small gap. Temperature fluctuations during shipping or storage can make this more noticeable. After a few days at room temperature or once the candle is lit, the wax will re-expand and the gap will shrink or disappear.

Unopened and unused products directly purchased from meltingshiawase.com are eligible for return/exchange within 7 days of delivery. The product must be returned in the same condition and in its original packaging.

To start a return, please submit a return request by emailing us at meltingshiawase@outlook.com with proof of purchase. Items sent back to us without a return request will not be accepted. Once the returned product is inspected and approved, the refund will typically be issued to your original payment method within 15 business days.

Please visit our Return Policy for more details.

Warning:

• Burn within sight. Never leave a burning candle unattended.
• May be hot during and after burning. Allow to cool before handling.
• Keep out of reach of children and pets
• Keep away from things that catch fire.
• Keep free of debris and foreign materials.
• Burn in a well-ventilated, draft-free area.
• Place on a level, heatproof surface.
• Always leave at least 6” between burning candles.
• Use a snuffer to put out the flame to avoid splashing hot wax.
• Discontinue use when 1/2” of wax remains or wick base becomes visible.
• Not for food use. Food consumed from this vessel may be harmful.

Candle Care:

• Burn long enough for wax to melt to the edge of container.
• Use a wick trimmer to re-center the wick. Trim wick to 1/4” before every lighting.

Ingredient Precautions:

• Before use, please refer to the packaging for the most current information and confirm that the ingredients are suitable for your personal use. May cause an allergic skin reaction. Harmful to aquatic life with long lasting effects. If medical advice is needed, have product container or label at hand. Keep out of reach of children. Avoid release to the environment.
• IF ON SKIN: Wash with plenty of soap and water. If skin irritation or rash occurs: Get medical advice/attention. Dispose of contents/container in accordance with local regulation.